Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal –serve our customers better.
Rogers is seeking a Manager of Web Analytics to oversee all Monitoring and Web Analytics tools and processes for the availability, performance and overall health of our production ecommerce platform (Web and Retail). Reporting to the Director of Digital Production Support at the Rogers Park Brampton Campus, you will effectively manage production analysts in the day to day operations of our digital monitoring and analytics tools. This individual will cultivate strong relationships with key business contacts to ensure business requirements are understood and drive our Operations teams to excellence.
Develop, implement and manage overall application monitoring and Operational analytics for the Digital Operations and Production Support team
Good working knowledge of Digital Space and tools for Web Operations and Analytics (for ex. Dynatrace, HP BSM, SiteScope, Diagnostics, Omniture, etc)
Manage the quarterly prioritization process for key development items with CSC Leadership, and participate in ongoing sponsor meetings to ensure resources are allocated to maximize value to the business
Collaborate with IT teams and business partners to share data, develop recommendations and report in a consolidated manner
Provide support to initiatives through effective planning of key projects and thought leadership in setting key performance indicators to monitor progress
Govern data collection across Digital channels to ensure accurate metrics are maintained on an ongoing basis
Work closely with Enterprise Monitoring teams and business partners to ensure alignment
Consolidate and analyze all operational and analytics data available to identify gaps and root causes of systemic operational issues
Recommend strategies, priorities and action plans to close systemic operational gaps and to maintain data integrity for the tools utilized for monitoring and analytics
Monitor the progress of recommendations in order to move forward on existing operational gaps with action plans
Handle periodic data and analysis requests from all levels of the Digital Management team
Recommend process improvement opportunities that will improve the client experience
Experience & Education:
Undergraduate degree in computer science or related discipline
Strong experience in Web Analytics and Production Monitoring tools
Experience in networking effectively at senior levels across the business with the ability to engage and influence business leaders and peer groups
Effective leadership, interpersonal and communication skills - both to lead a team and be credible with business product owners
A good knowledge of budgeting and resource allocation procedures
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 50%
Posting Category/Function: Technology & Information Technology
Requisition ID: 96466
As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
Simplify and innovate
Take ownership of the what and the how
Equip people to succeed
Execute with discipline and pride
Talk straight, build trust, and over deliver
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes: Information Technology & Engineering || Canada (CA) || ON || Brampton || SF:LI-DG1 ||